Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my order?

  • US/CA/EU/SEA/JP/RS: 3-5 days
  • Other countries: 8-15 days

Delivery will happen within 1-2 working days of dispatch. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We are able to offer world class shipping options through our long term partnerships with UPS, DPD, FedEx, DHL and other leading global carriers. 

When can i find tracking information on internet?

Usually, you can find information on internet in 3 days after purchase.

go to the following link:


How long can the power station run my device?

Running time = Battery capacity × DoD × η ÷ Device rated power DoD refers to Depth of Discharge and η is local inverter efficiency.
1) The formula is NOT suitable for inductive loads with compressors, like refrigerator, air conditioner, etc.
2) The above data is for reference ONLY.

Can portable power station charge and discharge simultaneously? What types of devices can your power station charge?

The power station can charge almost all devices based on its built-in inverter, such as CPAP, laptop, phone, tablet, led lamp, drone, mini fridge, TV, camera, etc.

Is solar panel waterproof?

Yes. But to enusre the product lifespan, please do NOT clean the solar panel with water or immerse it in water.


Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. Please contact our Sales Department and provide the following information:

– The product(s) that you are interested in

– The exact order quantity for each product

– Your desired time frame

– Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

How to contact Uptorise Energy service?


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